Contact Centre

Start-up and existing organisations.

Looking to outsource part or all your call centre reservation and/or administrative functions? 

Considering an extension to your existing operations capturing call overflow especially during peak booking periods? 

Challenges finding and recruiting the right talent?

Each service we provide is bespoke and designed to capitalise on your inbound customer traffic with meticulous focus given to key areas of revenue generation and customer service. 

We have a wealth of knowledge, experience and talent in this area spanning UK, European and North American markets extending over 30 years in B2B, B2C Tour Operating and homeworking international travel businesses. 

 

 

How we can help.

SALES SERVICE

Reservations and bookings handled by Qualified UK agents with a minimum of 2 years experience.

CUSTOMER SERVICE

Customer Service handled by Qualified and experienced UK agents.

UPSELL & CROSS-SELL

Trained and experienced in techniques to boost your profits by upselling, switch selling and adding ancillary products

EMAIL & CHAT SUPPORT

Jupita’s omni channel support will meet your customers where they are – email, chat, video or social

DUTY OFFICE

24 hours & 365 days a year support

CUSTOMER FEEDBACK

Customer feedback surveys carried out by email, social media and telephone

PCI COMPLIANCE

Secure payment solutions

ADVANCED TELEPHONY

Cloud based, seamless connectivity with a wide range of optional extras

INHOUSE SALES COACHING

Classroom and online bespoke sales and service training courses

“A satisfied customer is the best business strategy of all.”

Get In Touch

contact@jupita.co.uk

0044 (0) 797 683 6785

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